Everything sold to customers outside of the UK is sold with taxes ‘delivered at place.’ This means customers will be due to pay duties / taxes in their own country. Please note that we cannot be responsible for charges incurred on goods entering countries outside of the UK.

EU CHANGES: On 1 July we had planned to join the new EU One Stop Shop VAT registration scheme. This would enable EU customers to see the full price, with EU VAT added in our shop, from then. However, due to the lack of a mutual agreement between the UK and EU, this registration has not been possible.

Having explored a number of options for IOSS registration, through an EU intermediary, we have not been able to find one we feel is both affordable AND reliable.

WE CONTINUE TO LOOK FOR A WAY OF IOSS REGISTRATION but do not want our EU customers to miss out any longer. SO WE ARE OPENING OUR SHOP AGAIN TO EU CUSTOMERS. However, EU customers should expect both VAT and Customs charges at their end. We cannot be responsible for these. There is also a risk of parcels being held at customs.

For all non-UK customers, please do check what the import value limits are, and whether you are likely to be charged VAT on your order, when it goes through customs in your country. 

A list of some EU countries’ VAT rules can be found here:  If you do have any questions or concerns, please do get in touch and we will do our best to respond.

Due to high demand, BUYERS ARE LIMITED TO 15 SKEINS MAXIMUM ORDER, from any update, to give everyone a chance to purchase our yarn. Any orders over this will be cancelled and refunded.

We have spent a long time building up a very good relationship with our customers and want to operate a fair buying system.